Service Desk Controller

Service Desk ControllerLocation: WithamContract Type: PermanentAre you ready to take your career to the next level? Join our dynamic team as a Service Desk Controller. We are on the lookout for an enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional service.What You''ll Do:As a Service Desk Controller, you will play a crucial role in ensuring our service desk runs smoothly and efficiently. Your responsibilities will include: Managing Service Requests: Oversee incoming service requests, ensuring timely and accurate responses.Troubleshooting and Support: Provide first-line support for technical issues and escalate when necessary, ensuring minimal disruption to operations.Communication: Liaise with various departments to facilitate smooth operations and foster a collaborative environment.Documentation: Maintain accurate records of service requests and resolutions to enhance our service delivery.Process Improvement: Identify opportunities for enhancing service desk processes and procedures. Who You Are:We''re looking for someone who brings a mix of skills and attributes that will help us continue to thrive: Experience: Previous experience in a service desk or Sales Admin is desirableTech-Savvy: Proficient in using IT service management tools and Microsoft Office Suite.Problem Solver: Excellent analytical skills and the ability to think on your feet.People Person: Strong communication and interpersonal skills to connect ..... full job details .....