Service Desk Analyst

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an individual keen to learn new technologies, supporting many different products and services. A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs. Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team. Salary £30-£32k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous Service Desk experience with exposure to Microsoft and connectivity technologies • Familiarity with general Customer Service handling relationships and CRM systems • Understanding of router function and technology, Cisco Meraki an advantage • ..... full job details .....