Service Desk Analyst

On behalf of the Cabinet Office we are looking for a Service Desk Analyst (Inside IR35) for a 3 month initial contract. On Site working based in London. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. As a Service Desk Analyst you will:. Provide first and second line support for all IT related issues, interacting with a diverse user base.. Build, manage, support, asset track and maintain all associated hardware devices.. Rotation between phone and IT portal ticket support, and user facing assistance at deskside.. Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.. Create, issue and manage/maintain corporate accounts for joiners/leavers.. Processing service requests.. Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary. Essential:. Experience of working in a Service Desk environment.. Able to maintain both a user and service focus ..... full job details .....