Service Desk Analyst

Social network you want to login/join with:Service Desk Analyst required. My client are one of the UK’s Top 30 independent accountants and business advisors, providing specialist accountancy, tax, audit and business advice. They utilise a significant investment in IT to gain advantage over it’s competitors and relies on the IT Team to provide a reliable service to support it’s daily operations.Due to on-going growth, they are now looking for a Service Desk Analyst to join their IT Team who will be responsible for supporting their 3 main sites and 500 employees in Staverton and Cheltenham. This role offers potential career progression within the team and internal and external training for your personal development.Position OverviewProviding 1st and 2nd Line technical support (phone, email and in person)Logging of support tickets for all issues flagged, including daily checksManagement of incidentsBuilding of user equipment (laptops)Documentation: procedures, configurations, trainingMaintaining an orderly and tidy working environment for all area’s under the control of the IT departmentOwnership of 1st and 2nd line support processes, e.g starter, leaver and transfer processesMaintenance of end-user and meeting room equipment (WebEx) builds and processesActive Directory / GP / DHCP / DNS ManagementPosition RequirementsFull UK Driving LicenseExperience in a Service Desk / IT Support roleGood knowledge with Microsoft 10 and Microsoft Office 365Good knowledge of Google chromeGood understanding of LAN, WAN, DHCP, DNSActive Directory ManagementExperience in automation processesPosition RemunerationMonday to Friday (rotating shift ..... full job details .....