Service Desk Analyst

Overview

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Sandy office on a full-time, permanent basis.You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided.Responsibilities

Providing first level support for all systems and remote access solutionsResponding to customers via telephone and the Service Desk support portalPrioritising, diagnosing and resolving issues, escalating where additional support is neededMonitoring progress to ensure timely and effective resolutionEnsuring incident details are logged accurately prior to escalationCommunicating with customers in a professional and timely manner, keeping them informed on issue progressConfiguring desktop environments for new customersStaff administration for all supported sites and systems including new starters and leaversEnsuring movement and allocation of equipment is correctly logged within the asset registerWillingness to travel to other sites as requiredFlexibility to work additional hours as requiredAbout You

Previous experience in a problem-solving environment with a high interest in technologyExcellent verbal and written communication skillsProfessional attitude with a willingness to learn and developProven attention to detail and commitment to recording information accuratelyProficient, accurate keyboard skills with a good working knowledge of Microsoft operating systems and M365 applicationsSelf-motivated and capable of working on own initiative as well as part of a teamFull UK driving licenseThe Benefits

25 days holiday per calendar year with option to purchase up to 5 more days (subject to meeting eligibility requirements)Dedicated Learning and Development team to support you and your careerEmployee Assistance Program providing 24 hours support and advice in areas such as health and wellbeing for yourself, your family and friends (up to 5 people in total)Increased Maternity, Paternity and Adoption leave benefits for eligible employeesLife Assurance scheme and pension plan with employer contributions of up to 7%Up to two days paid volunteer leave per year (only applicable to permanent employees)The opportunity to join our employee network groups including LGBTQ+, Menopause wellbeing, Neurodiversity and Women’s network groupsCycle to Work Scheme, employee retail discount scheme and free eye test vouchersAbout Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion. With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.Our business approach is underpinned by our core values – Integrity, Customer First and Expertise – or ‘ICE’. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.We reserve the right to remove this advert or close it to further applications at any point during the recruitment ..... full job details .....