Service Desk Analyst

Service Desk AnalystWe''re partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space.Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology.Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces.With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The OpportunityAs a Service Desk Analyst, you''ll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You''ll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You''ll Be DoingActing as the first point of contact for customers via phone, email and ticketing systems.Delivering a ..... full job details .....