IT Service Desk Manager - Driffield

IT Service Desk ManagerLocation: Driffield, East YorkshireSalary: 40,000Type: PermanentThe OpportunityPrincipal IT are currently working with a well-established organisation in Driffield who are looking to appoint an experienced IT Service Desk Manager to lead and develop their Service Desk function.This is an excellent opportunity for an experienced Service Desk Manager, Service Desk Team Leader or senior IT support professional looking to take ownership of a busy support function and make a genuine impact on the way IT services are delivered across the business.The successful candidate will combine strong technical understanding with proven leadership skills, taking responsibility for the day-to-day performance of the Service Desk while driving improvements across processes, service quality and user experience.The RoleAs IT Service Desk Manager, you will be responsible for leading the Service Desk team and ensuring a high-quality, responsive IT support service is delivered to users across the organisation.You''ll have the opportunity to take ownership of the Service Desk function, introduce improvements and develop processes that improve both efficiency and the end-user experience.Key responsibilities will include:Leading, supporting and developing the IT Service Desk team.Managing the day-to-day operation of the Service Desk.Monitoring SLAs, KPIs and service performance.Managing escalated incidents and ensuring issues are resolved effectively.Reviewing Service Desk data ..... full job details .....