Service Desk Analyst

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis,

to start asap, for 3 months. Based in Eastleigh.

To start asap, for 3 months

Service Desk Analyst

Pay Rate -14.88 to -15.62 dependent on experience

Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required

Working fully on site

Based in Eastleigh

Free parking

Purpose:

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources.

• Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation.

• Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making.
• Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value.

• Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained.

• Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met.

• Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate.

• Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals.
• Minimum 1yrs experience of working on a Corporate IT Helpdesk.
• Broad knowledge of general current IT issues.
• Will have a full, clean U.K. driving licence and access to a vehicle.
• Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care.
• Must be able to summarise verbal information and explain technical concepts in plain English.
• Must have experience or in-depth training in effective telephone use with a professional approach.
• Building Laptops
• Will have experience of working in an environment where accuracy and attention to detail are requirements of the role
• Proven Logical and methodical approach to work processes
• Experience of providing support and working collaboratively in a team

environment.

• Experience of proactively pre-empting and resolving potential conflict situations.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.