Contract Service Desk Lead

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview:Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media and IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities:Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues.Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity.Foster a positive team culture, ensuring high work ethics, ..... full job details .....