Service Desk Analyst

Overview

Our Client is a global supplier to the construction industry and they''re looking to grow their service desk team!The Service Desk Analyst is responsible for providing first-line support to internal staff and partners. This role requires working in a split shift system to ensure coverage during peak times and quieter periods. The analyst will handle incoming tickets, perform checks on MS Teams consoles, manage network connectivity issues, and assist with new starters and leavers. The role involves using ServiceNow for ticket management, change approvals, and asset management, as well as Salesforce for CRM. The candidate should be process-driven and adhere to ITIL principles.Base pay range

Direct message the job poster from Corecom ConsultingKey Requirements

Strong customer service skills and a customer-oriented mindset.Experience with Intune and Active Directory (AD).Ability to work within a process-driven environment and adhere to ITIL principles.Excellent problem-solving skills and attention to detail.Ability to work independently and as part of a team in a fast-paced environment.Time and half extra for shifts on Saturday (WFH available on Saturday)Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

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