IT Service Desk Technician

Service Desk Technician - IT and TelecomsSalary: £25 30k per annumSetting: Office-based Sheffield City CentreHours: Monday Friday, 08:30 to 17:30 Requirement for out-of-hours cover, 1 week out of 4, year-roundLeave: 20 days plus bank holidaysOur client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions. With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth.They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients'' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch.If you have proven technical support experience within the IT, MSP, or telecommunications industry, and have the willingness to do well and receive brilliant career development opportunities, this could be the perfect role for you.Essential Requirements:As this is a technical support role, good root-cause analysis skills are a must.Much of the job will involve talking to customers and suppliers over the phone you must have good ..... full job details .....