Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK''s largest charities?If so, you could be the Service Desk Analyst we need!About the roleAs a Service Desk Analyst at British Heart Foundation (BHF), you''ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.With previous service desk experience you''ll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you''ll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.With a high percentage of customers being in the Retail directorate, you''ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week - staggered in accordance with the support rota.Working arrangements This is a fixed term contract covering an internal secondment. This is a blended role, where your work will be dual located between your home and our London office. At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week ..... full job details .....