Service Desk Analyst

Job Title: Service Desk Analyst Rate - £410 per day (Inside) Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office Job Description:Join a team that imagines a future where every person in the UK can effortlessly access world-class public services: digital by design, human at heart Our mission is to harness the power of technology to meet real human needs, removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age. Digital Platforms Run and Change is focused on running and evolving a diverse range of platforms - some which host and enable HMRC''s customer facing services, and others that also create and manage their own end user digital customer journeys. Senior service desk analyst A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls. At this role level, you will: own and update the script for service desk analysts coach and develop one or more service desk analysts, and manage availability Skill Description: Asset and configuration management Level: Awareness You can: track, log and correct information to protect assets and components Continual service improvement Level: Working You can: identify process optimisation opportunities with guidance, and contribute to the implementation of proposed ..... full job details .....