Service Desk Coordinator / Scheduler

Service Desk Coordinator / Scheduler Location: Stourbridge Salary: 28,500 per annum Job Type: Permanent, Full-time We are recruiting for a Service Desk Coordinator / Scheduler to join an established and successful facilities management business based in Stourbridge. This is an excellent opportunity for someone with experience in scheduling engineers, coordinating maintenance works or working within a busy service helpdesk. The role involves managing the day-to-day workload of field-based engineers, ensuring jobs are allocated efficiently, customers are kept updated and work is completed within agreed timescales. The Role Working closely with engineers, subcontractors and the wider service team, your responsibilities will include: Scheduling and dispatching engineers to planned and reactive maintenance jobs Logging breakdowns and allocating work to the appropriate engineers Coordinating planned preventative maintenance (PPM) and reactive works Monitoring job progress and ensuring SLA and KPI deadlines are met Raising purchase orders and arranging materials for engineers Liaising with suppliers and subcontractors to obtain quotations Preparing quotations and updating job records Keeping internal systems and customer portals up to date Communicating with engineers, subcontractors and colleagues to resolve scheduling issues Supporting the wider service desk with general administration and reporting Participating in a paid out-of-hours callout rota About You We are ..... full job details .....