Service Desk Analyst

Service Desk Analyst CONTRACT 2 months Place of work: Sheffield (on site) office is close to Sheffield train station Duration: Contract 2 months Hours of work: Monday - Friday - office hours Day rate £150-175 DOE - Inside IR35 About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. The Service Desk Analyst will be responsible for level 1 tickets raised by our clients. You will provide high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. You will have proven customer service and IT Support experience, Excellent phone manner, IT Service desk/helpdesk experience, Microsoft O365, Active Directory, Exchange. Position Responsibilities: Be the point of contact for technical queries from our clients. Meet or exceed the SLA''s provided by the customer. Ensure a high level of service and customer satisfaction. Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments. Supports standard desktop applications and operations. Invoke escalation procedure in a prompt and timely manner to other levels of support. Log calls accurately update and close tickets in service desk application. Document technical fixes and procedures. Technical Competencies: Level 1 technical services experience. Core Infrastructure - AD, Exchange, O365 Windows 10 andamp; 11 desktop support Microsoft Office suite Good understanding of Windows ..... full job details .....