Service Desk Analyst - Shift

Overview

Service Desk Analyst - ShiftBase pay range information is provided by Auxilion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Place of work:

On-site – Sheffield, UK /

Duration:

Permanent /

Hours of work:

Two shifts (08:00 – 16:30) and (14:30 – 23:00) Monday – Friday including Bank holidays.About the Company and the Role

Auxilion

a leading provider of IT outsourcing and IT managed service solutions.Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analyst is the first point of customer contact, focusing on continuous operation of a customer estate.You will be supported with personal development opportunities including training and exposure to new technologies.Handling and logging calls from end users in ServiceNowEnsuring end user Incidents and requests are handled per pre-defined SLA''s for response time, updates and closureDelivering a great customer experiencePosition Responsibilities

Logging, updating and resolving Incidents and RequestsPrioritising and monitoring IT issues, ensuring they are resolved within agreed SLA’sDiagnose and resolve IT issues, collaborating and elevating to 2nd line or other resolver teamsCreating knowledge articles and IT documentationAbility to use initiative or work as part of a team to resolve IT issuesPrior experience in a Service Desk EnvironmentExperience diagnosing and resolving hardware and software issuesExperience supporting 365 environments, including Office 365, MS Teams, SharePoint, ExchangeBusiness Competencies

Excellent communication skills (verbal and written)Good problem-solving skillsA Professional working attitudeJob Details

Seniority level

Not ApplicableEmployment type

Full-timeJob function

Information TechnologyIndustries

IT Services and IT ConsultingGreater Sheffield Area ..... full job details .....