IT and AV Service Desk Support Specialist

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong IT support experience, training will be offered to cover the AV element of the role. IT certifications would be beneficial. This role is office-based. Service Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites Oversees internal IT systems and assets, and assists with upgrades and fixes. Preparation of Audio-Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge and Key Skills Deployment and management of company IT hardware and software. Call logging/ticketing / 1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware (Including but not limited to): Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure and Poly sound structure), Projection and Display Devices (Maintenance), Custom Control Systems (AMX/Crestron/Extron/SY), Audio and Video Conferencing Cisco/ Lifesize/ Polycom/ Zoom/ Microsoft Teams), Microsoft Hub, Digital Signage Systems (Scala/OneLAN/Brightsign), Video Wall Display Systems (Datapath/Dexon), IPTV (Exterity /Mediastar/Tripleplay) Leaving the support function in such a state that ..... full job details .....