Service Desk Advisor 4 on 4 off shifts

Our client is a well-established company who have built their business around service, people, and values. The company offer a warm and friendly working environment, excellent office environment – should you wish to work in the office or the opportunity to work from home once trained.  There is also a salary increase once trained.  This national business is a successful, longstanding business with offices across the country.  This Service Desk Advisor role will be working in a team, will offer variety in the content of the calls, and will provide you with excellent training.
  
Job Description:

• The role of the Service Desk Advisor will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner
• To process all requests and log these onto the in-house system
• Working with site-based engineers and field-based facility managers to action their requests
• Liaise with subcontractors to log faults and schedule Engineers to attend the site
• Occasionally, raising purchase orders
• The Service Desk Advisor will be working with Engineers to diary manage site visits, logging details of works completed and timescales of completion
• The Service Desk Advisor will be a point of contact for all Engineers and will be responsible for effectively booking contracts, managing equipment, and reporting on any delays

It would be good to see candidates who can demonstrate:

• Facilities Management experience (ideally)
• Excellent communication skills
• Organisational skills
• A keen eye for detail
• A warm and personable nature
• Good time management abilities

Hours:  4-on- 4-off Shifts
Salary:  £26,000  rising to £28,600 after probationary
  
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

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