Service Desk Analyst - 12mth FTC

OverviewAt BandM, we are dedicated to providing excellent IT service to all our colleagues across our Support Centre, Stores, and Distribution Centres. We’re currently looking for a Level 1 Service Desk Analyst to be a key part of our team, ensuring seamless support for our diverse workforce on a fixed term basis.

If you have a passion for technology, problem-solving, and customer service, we’d love to hear from you!

Responsibilities

Provide Technical Support to the BandM user base

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Take Ownership of user problems and be proactive when dealing with user issues

Ensure all issues are logged on the call logging system and manage call to completion

Allocate more complex issues to the relevant IT resolver group

Arrange and manage external technical support when required

Assist with desktop support, departmental desk moves

Qualifications

Strong knowledge of IT systems; equipment and software, with analytical and problem solving skills

Experience in providing 1st line support to a large user base, ideally within a retail business

The ability to deal with a variety of different support issues, with varying degrees of urgency

The ability to work well under pressure, alongside colleagues to support the business community effectively

Excellent telephone manners and communication skills

Strong problem solving skills and a motivation to provide the best possible service to the customer throughout the support process

The ability to communicate on all levels whilst establishing and maintaining positive working relationships

Excellent attention to detail and high levels of accuracy

BenefitsWe also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality and much more!

Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/

ApplicationIf this sounds like the ideal role for you - we want to hear from you…apply today!

BandM Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all ..... full job details .....