Service Desk Administrator, Sevenoaks, Up to £32K

Service Desk MandE Administrator
Location: Sevenoaks
Salary: Up to £32,000 per annum, depending on experience
Hours: Monday to Friday, 8:30am – 5:00pm
Working Pattern: Office-based initially, with potential for hybrid working in the future
The Opportunity
We are recruiting for a Service Desk MandE Administrator to join an established and rapidly growing Building Services business based in Sevenoaks.
The company specialises in HVAC, Controls, and Fire and Smoke Control, providing planned and reactive maintenance services to commercial clients across London and the Home Counties.
This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment, managing multiple priorities and dealing with customers, engineers and internal teams.
Importantly, you do not need previous MandE or Facilities Management experience. The company is open to candidates from a range of backgrounds, including those with strong administration, coordination, customer service, scheduling or office-based experience.
If you are organised, confident communicating with people and comfortable working in a busy environment, your transferable skills could make you a great fit for this role.
The Role
Working as part of a close-knit Service Desk team and reporting to the Service Desk Manager, you will provide essential administrative and coordination support for planned and reactive maintenance services.
Your responsibilities will include:
- Managing engineer diaries and coordinating daily schedules.
- Handling client enquiries and service requests professionally and efficiently.
- Coordinating reactive and emergency call-outs.
- Liaising with engineers to obtain job updates and coordinate ongoing works.
- Preparing and issuing Planned Preventative Maintenance (PPM) documentation.
- Coordinating with subcontractors and ensuring required information and documentation is received.
- Maintaining accurate service records and internal systems.
- Supporting compliance and documentation requirements.
- Providing general administrative support to the management team.
- Ensuring clients, engineers and internal stakeholders receive a high level of service.
- Prioritising urgent requests and escalating issues where required.
About You
We are looking for someone who is organised, reliable, proactive and able to manage multiple priorities.
You may already have experience as a:
- Service Coordinator
- Service Administrator
- Helpdesk Administrator
- Engineering Administrator
- Facilities Administrator
- Office Administrator
- Scheduler / Coordinator
Experience within MandE, HVAC, Engineering, Building Services or Facilities Management would be advantageous, but is not essential.
We would also like to hear from candidates who have worked in a busy, fast-paced office environment and have strong transferable skills.
You will ideally have:
- Excellent organisational and time management skills.
- Strong communication skills and a professional telephone manner.
- Confidence dealing with customers, engineers and subcontractors.
- The ability to manage multiple tasks and competing priorities.
- Good IT skills, including Microsoft Office.
- The ability to remain calm and organised when working under pressure.
- Strong attention to detail.
- A proactive, positive and team-focused approach.
- A willingness to learn and develop.
The Company
You will be joining a growing Building Services business with around 70 employees and a strong reputation for quality service.
The company works predominantly with leading Facilities Management providers, supporting a diverse portfolio of commercial properties inc