Service Desk Analyst

On behalf of the Cabinet Office we are looking for a Service Desk Analyst (Inside IR35) for a 3 month initial contract. On Site working based in London. SC Clearance is an essential requirement for this role, as a minimum you must be willing andamp; eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. As a Service Desk Analyst you will:. Provide first and second line support for all IT related issues, interacting with a diverse user base.. Build, manage, support, asset track and maintain all associated hardware devices.. Rotation between phone and IT portal ticket support, and user facing assistance at deskside.. Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales.. ..... full job details .....