Service Designer

Service Designer - Digital Customer ExperienceManchester | Hybrid - 3 days per week on-site£80,000-£90,000 + benefits | PermanentDesign better services. Create real-world impact.We''re looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together.You''ll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery.What you''ll do* Research users and stakeholders to uncover needs, pain points and opportunities* Evaluate services for usability, accessibility and effectiveness* Create journeys, service maps, prototypes and tangible design solutions* Facilitate workshops and co-creation sessions with stakeholders* Translate insight into clear opportunities for user and business value* Work closely with multidisciplinary teams to take ideas into delivery* Champion a holistic, user-centred approach to service designWhat we''re looking for* Solid experience in service design, with a portfolio showing research through to delivery and impact* Strong user-centred design and research skills* Experience with service mapping, prototyping and workshop facilitation* Confidence engaging and influencing stakeholders using evidence* Experience working in agile, fast-paced, multidisciplinary environments* Knowledge of government service standards and accessibility principles* GDS assessment experience is ..... full job details .....