Lead Service Designer

Lead Service Designer - Digital Customer ExperienceManchester | Hybrid - 3 days per week on-site£90,000-£100,000 + 5-10% bonus + benefits | PermanentLead the design of services that shape the future.We''re looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice and lead complex transformation programmes across the UK.This is a high-impact role combining strategic leadership with hands-on design. You''ll lead multidisciplinary teams, influence senior stakeholders and turn complex challenges into human-centred, scalable and AI-ready services.What you''ll do* Lead complex service and product design programmes end-to-end* Define service strategies, future-state experiences and architectures* Lead research, prototyping, testing and delivery* Facilitate design sprints, workshops and co-creation sessions* Create service blueprints, journeys and propositions* Influence senior stakeholders and guide complex decisions* Mentor and develop designers, helping build a high-performing design practice* Contribute to proposals, client shaping and new business opportunities* Help evolve design standards, methodologies and approaches to AI-enabled servicesWhat we''re looking forYou''ll be a confident, strategic design leader with:* Proven experience leading end-to-end service design, through to pilot and live operation* Strong experience influencing senior stakeholders in complex or regulated environments* Expertise in service blueprinting, ..... full job details .....