Service Designer

Service Designer - Digital Customer Experience Manchester Hybrid - 3 days per week on-site £80,000-£90,000 + benefits Permanent Design better services. Create real-world impact. We''re looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together. You''ll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery. What you''ll do Research users and stakeholders to uncover needs, pain points and opportunities Evaluate services for usability, accessibility and effectiveness Create journeys, service maps, prototypes and tangible design solutions Facilitate workshops and co-creation sessions with stakeholders Translate insight into clear opportunities for user and business value Work closely with multidisciplinary teams to take ideas into delivery Champion a holistic, user-centred approach to service design What we''re looking for Solid experience in service design, with a portfolio showing research through to delivery and impact Strong user-centred design and research skills Experience with service mapping, prototyping and workshop facilitation Confidence engaging and influencing stakeholders using evidence Experience working in agile, fast-paced, multidisciplinary environments Knowledge of government service standards and accessibility principles GDS assessment ..... full job details .....