Lead Service Designer

Lead Service Designer - Digital Customer Experience Manchester Hybrid - 3 days per week on-site£90,000-£100,000 + 5-10% bonus + benefits Permanent Lead the design of services that shape the future. We''re looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice and lead complex transformation programmes across the UK. This is a high-impact role combining strategic leadership with hands-on design. You''ll lead multidisciplinary teams, influence senior stakeholders and turn complex challenges into human-centred, scalable and AI-ready services. What you''ll do Lead complex service and product design programmes end-to-end Define service strategies, future-state experiences and architectures Lead research, prototyping, testing and delivery Facilitate design sprints, workshops and co-creation sessions Create service blueprints, journeys and propositions Influence senior stakeholders and guide complex decisions Mentor and develop designers, helping build a high-performing design practice Contribute to proposals, client shaping and new business opportunities Help evolve design standards, methodologies and approaches to AI-enabled services What we''re looking for You''ll be a confident, strategic design leader with: Proven experience leading end-to-end service design, through to pilot and live operation Strong experience influencing senior stakeholders in complex or regulated environments Expertise in service blueprinting, journey ..... full job details .....