Service Delivery Manager

Service Delivery ManagerPermanentLocation: North West, London basedSalary: Competitive NegotiableSellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams.We are looking for a facilities management, property maintenance or a similar service-led environment to undertake this hands-on leadership role responsible for ensuring the smooth delivery of repairs, maintenance, servicing and project activities across both social housing and commercial contracts.Duties of the Service Delivery Manager includes:Overseeing a team of office-based customer service, scheduling and operational support professionalsEnsuring that resident and client enquiries are managed effectively and that work is delivered in line with service standards and contractual requirements.Working closely with operational managers, engineers and key stakeholdersDealing with complaints resolutionManaging workflows, resolving escalated issues, monitoring performance and implementing Monitoring service delivery performance against KPIs and SLAsManaging quotations, work in progress and commercial administration processesThe Housing Service Delivery Manager will have:Experience managing customer service, scheduling, helpdesk or operational teamsStrong people management and ..... full job details .....