Service Delivery Manager - Midlands

Overview

I am working with a market leading client to find them a committed Service Delivery Manager. The role will take the lead in managing and nurturing relationships with key clients ensuring timely and effective responses. In this role, you''ll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement.About you

The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service delivery. You will have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation.Responsibilities

Build strong, trust-based relationships with client stakeholders at all levelsLead service reviews, performance reports and client meetingsOversee day-to-day delivery against SLAs, KPIs and contractual commitmentsResolve issues quickly by working closely with engineers, schedulers and internal teamsProactively identify service improvements, efficiencies and value-add opportunitiesProvide insight and operational support for account growth, renewals and proposalsQualifications

Proven experience in service delivery, client management or technical operationsStrong understanding of SLAs, KPIs and service reportingExcellent communication and relationship-building skillsHighly organised, with the ability to manage multiple key accountsProblem solver with a proactive, client-focused mindsetConfident with CRM, service management systems and Microsoft OfficeAdditional information

This is an exciting opportunity to take ownership of high-profile accounts, work closely with top-tier clients, and play a key role in shaping service excellence. Please note, this is a primarily field-based role with national reach, so a full clean driving license is required as well as the willingness to travel for work. If you''re proactive, relationship-driven and passionate about delivering results, we''d love to hear from ..... full job details .....