Service Delivery Manager

Service Delivery Manager MSPBrighton, BN1 (primarily on-site, 1 day hybrid)GBP50,000 - GBP55,000 plus benefitsMy client is a well-established

Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture.What you ll be doing

Leading, coaching, and developing the

Service Desk Team

to deliver consistent, high-quality supportDriving improvements in service delivery processes, performance, and client satisfactionWorking closely with the Operations Manager and wider leadership team to influence strategy and growthManaging and reporting on KPIs, SLAs, and service metricsEnsuring best use of tools and systems, including the

ConnectWise suiteBuilding strong relationships with clients and acting as a trusted point of contactWhat We re looking for

Previous MSP experience

you ll understand the pace, priorities, and client demands of the MSP worldStrong people leadership skills with a values-driven approachExperience with

Microsoft 365

and The

ConnectWise Suite

(Manage, Automate, etc.)Someone who thrives on building teams, improving processes, and delivering excellent client serviceWhy Join My Client?

Be part of a growing MSP with a reputation built on long-term client partnershipsA leadership role with real influence and visibilitySupportive, close-knit culture where face-to-face collaboration mattersCompetitive salary (GBP50k+ depending on experience)Pool car available for client visitsIf you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you.Integral Recruitment is acting as an employment agency in regard to this ..... full job details .....