Service Delivery Manager Contract

Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer''s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to deal confidently with customers, manage and motivate a team of web engineers, plan workloads andamp; priorities, interact with 3rd parties, analyse/plan workload, deal with hosting providers and help manage software releases andamp; deployments. Additionally, you will be required to work within the support processes (reporting, SLA''s, incident andamp; problem management etc). A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. What you''ll be doing: Co-ordinate andamp; facilitate the contracted eCommerce service to one or more customers Ensure that escalations and communications are managed in line with documented contract standards Develop and maintain good customer relationships with the support of the Account Manager. To be primary point of contact for the customer and ensure that the contracted scope of service is delivered to contracted SLA''s and that levels of customers satisfaction remain high Ensure all agreed SLAs are met for incidents andamp; service ..... full job details .....