Senior Service Delivery Manager

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You''ll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you''ll shape service strategy, drive operational excellence, and embed a high-performance, customer-centric service culture. Key responsibilities - Own and lead the IT service delivery strategy, ensuring alignment with business and digital transformation goalsEstablish and maintain strong service governance frameworks, including SLAs, XLAs, OLAs and KPIsLead, coach and inspire service management teams, creating a high-performance and customer-focused cultureAct as the senior escalation point for major incidents, providing leadership during high-impact eventsDefine and deliver the service improvement roadmap, driving continuous optimisation and innovationPartner with senior business stakeholders to ensure services evolve in line with organisational prioritiesLead vendor and supplier management, including performance ..... full job details .....