Service Delivery Manager

A market leading Defence and Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery ManagerSupport the delivery of business services, ensuring they meet performance, compliance, and customer expectations.Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.Monitor service performance, identifying risks, issues, and opportunities for improvement.Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.Facilitate service reviews, gathering feedback and contributing to service improvement plans.Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.Contribute to service planning, supporting roadmap development and capability growth.Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have:Service Delivery and Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance.Governance and Compliance: Understanding of service governance, risk management, and alignment with internal and external ..... full job details .....