Service Delivery Manager

Service Delivery Manager - X3Initial 3-month contractReadingSC requiredup to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager:Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.Monitor service performance, identifying risks, issues, and opportunities for improvement.Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.Facilitate service reviews, gathering feedback and contributing to service improvement plans.Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.Contribute to service planning, supporting roadmap development and capability growth.Support team collaboration, sharing knowledge and contributing to a positive delivery culture.What You''ll Bring:Experience supporting the delivery of business services in secure or complex environments.Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.Familiarity with business systems, identity management, and secure service principles.Strong communication skills across technical and non-technical audiences.A proactive mindset focused on customer ..... full job details .....