Service Delivery and Improvements Officer

MMP Consultancy are looking to recruit a Service Delivery and Improvements Officer on a Permanent basis, based in Kent.Salary: 35,093 Per Annum Main Responsibilities: Create and manage service plans (gas, air source, cylinders, solid fuel, asbestos, emergency lighting, fire alarms etc) to ensure all compliance inspections and work are properly planned, booked and delivered within required timescalesTrack, monitor and manage out of date complianceEnsure that all records are properly maintained, accurate and up to date and follow processes to enable effective auditingPlan and coordinate heating installation programme schedules, assessing requirements and overseeing programme processes end to endSupporting operational business processes and process development for iNHomes and the wider businessPropose and implement continuous improvement to drive iNHomes efficiency, developing project plans with senior iNHomes managers and support implementation of changeRepresent iNHomes in cross departmental meetingsProduce key performance data on activities and outcomes as required for Heads of Service/DirectorsUAT testing for business wide systems and processesCollaborate and communicate effectively with colleagues, partners and contractors to ensure projects are fully delivered and achieve outcomes setTake ownership of challenging messages and difficult conversations with customers, contractors and colleagues to overcome problems, including helping to resolve complaints Requirements: ..... full job details .....