Service Coordinator

Are you an organised and proactive Scheduler, Planner or Coordinator who thrives in a fast-paced environment? We''re recruiting for an experienced Scheduler to join a friendly and supportive operations team in Milton Keynes. This is a fantastic opportunity to play a key role in coordinating a team of field-based engineers, ensuring customers receive an efficient and professional service. You''ll be joining a collaborative team environment where no two days are the same, with the opportunity to work on a hybrid basis following successful completion of probation. Working Hours 37.5 hours per week Monday to Friday, 8:30am - 5:00pm Weekend cover on a rota basis Hybrid working available (3 days office / 2 days home) after probation The Role As Scheduler, you''ll be responsible for planning and coordinating engineer workloads, ensuring service and installation appointments are completed efficiently and within agreed service levels. Key duties include: Scheduling reactive service calls and installation work Managing engineer diaries across multiple locations Working closely with Regional Operations Managers to maximise first-time fix rates Coordinating follow-up visits and outstanding jobs Monitoring service levels and aged calls Providing accurate customer updates and estimated arrival times Liaising with internal teams to ensure smooth day-to-day operations Reviewing workloads and making scheduling adjustments where required About You We''re looking for someone with previous ..... full job details .....