Service Coordinator

Are you an organised and proactive Scheduler, Planner or Coordinator who thrives in a fast-paced environment?We''re recruiting for an experienced Scheduler to join a friendly and supportive operations team in Milton Keynes. This is a fantastic opportunity to play a key role in coordinating a team of field-based engineers, ensuring customers receive an efficient and professional service.You''ll be joining a collaborative team environment where no two days are the same, with the opportunity to work on a hybrid basis following successful completion of probation.Working Hours37.5 hours per weekMonday to Friday, 8:30am - 5:00pmWeekend cover on a rota basisHybrid working available (3 days office / 2 days home) after probationThe RoleAs Scheduler, you''ll be responsible for planning and coordinating engineer workloads, ensuring service and installation appointments are completed efficiently and within agreed service levels.Key duties include:Scheduling reactive service calls and installation workManaging engineer diaries across multiple locationsWorking closely with Regional Operations Managers to maximise first-time fix ratesCoordinating follow-up visits and outstanding jobsMonitoring service levels and aged callsProviding accurate customer updates and estimated arrival timesLiaising with internal teams to ensure smooth day-to-day operationsReviewing workloads and making scheduling adjustments where requiredAbout YouWe''re looking for someone with previous scheduling, planning or ..... full job details .....