Service Coordinator

Service Coordinator Rochdale 27,000 - 29,000 per annum8.30am - 5pm, office based Our client is seeking a dynamic and detail-oriented Service Coordinator to join their team. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about ensuring top-notch service delivery. Role Purpose: The Service Coordinator will play a pivotal role in the day-to-day planning, coordination, and control of service works. This operationally critical position ensures that work is scheduled effectively, engineer diaries are optimised, and jobs are delivered within service level agreements (SLAs). Key Responsibilities: Workload Planning and Scheduling:- Plan and schedule service works efficiently within the designated area. - Conduct forward planning to optimise engineer diaries for the upcoming periods. - Ensure all necessary arrangements are in place to achieve an allocatable job state. - Adapt plans dynamically in response to reactive work or SLA pressures. SLA Monitoring and Live Job Control:- Monitor live jobs to ensure adherence to SLA response and completion targets. - Proactively identify and address jobs in jeopardy to protect service delivery. - Respond to SLA-critical works by rerouting engineers or rescheduling as needed. - Drive timely completion of jobs to minimise ageing and stalled works. Job Progression and Data Accuracy:- Conduct morning diary checks to validate completed works and progress jobs appropriately. - Maintain ..... full job details .....