Service Coordinator

Service Coordinator Havant Permanent Full Time 26,000 - 28,000 The Opportunity An exciting opportunity has become available for an organised and customer-focused Service Coordinator to join a busy and growing service team. This is a fast-paced role where no two days are the same. You''ll be responsible for coordinating engineers, managing customer accounts, scheduling service work and ensuring customers receive an outstanding level of support throughout every stage of the service process. If you thrive in a busy environment, enjoy solving problems and have excellent organisational skills, this could be the perfect opportunity for you. The Role As a Service Coordinator, you''ll play a key role in ensuring the smooth day-to-day operation of the service department. Acting as the main point of contact for a portfolio of customers, you''ll coordinate engineer schedules, manage service contracts and ensure work is completed efficiently while delivering exceptional customer service. Key Responsibilities Manage a portfolio of customer accounts, acting as their dedicated Service Coordinator. Coordinate engineers across the UK, scheduling planned maintenance and reactive service visits. Handle a high volume of incoming calls, emails and service requests in a professional and timely manner. Plan engineer workloads and forecast upcoming service requirements. Manage service contracts, ensuring work is completed within agreed timescales. Identify opportunities for contract renewals, ..... full job details .....