Service Coordinator

Job Title: Service Coordinator Location: Havant, Hampshire Job Type: Permanent Salary: 26,000 - 28,000 Hours: 40 Hours per week Overview: Unify are thrilled to be recruiting for a Service Coordinator to join a UK independent organisation, operating within a nationwide engineering and service-led environment for power solutions. As Service Coordinator, you will play a key role in the day-to-day operation of the service function. Acting as a central point of contact for customers and field-based engineers, this role is critical to always ensuring smooth service delivery and effective communication. What do I need? This role is suited to someone who is confident, adaptable, and comfortable working in a demanding, fast-paced environment. The ideal candidate will demonstrate: Experience in administration and account management within a customer-facing role Strong verbal and written communication skills Excellent organisational and time management abilities A proactive approach, with the confidence to challenge processes and ask questions Experience using CRM systems and managing multiple priorities A positive, solution-focused attitude and willingness to learn Responsibilities: Managing a portfolio of customers as their main service point of contact Handling high volumes of inbound calls, emails, and service requests Scheduling and coordinating engineers across multiple locations Forecasting resource requirements and managing service agreements Supporting contract ..... full job details .....