Service Coordinator

The ideal candidate will be responsible for managing our clients'' air conditioning needs, including installations, servicing, and repairs. This fast-paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team. Please note this role will be moved to Sevenoaks at 2026.

Client Details

This small-sized company operates within the Business Services industry, delivering professional solutions tailored to its clients'' needs. They pride themselves on maintaining a supportive and structured environment to ensure their employees can thrive.

Description

The key responsibilities:

• Handling daily queries from engineers and customers via phone, email, and internal referrals
• Managing our CRM database, ensuring accurate records in line with GDPR compliance
• Scheduling work for engineers and overseeing progress from start to completion
• Booking Service visits and call outs
• Preparing quotations, liaising with customers to understand their needs, completing RAMS, and following up on engineer reports and outstanding quotes
• Please note this role will be moved to Sevenoaks at 2026.

Profile

A successful Office Administrator should have:

• Strong rapport-building skills with customers, engineers, suppliers, and third parties
• Resilience, determination, and ability to work to deadlines
• Prior experience in scheduling work and managing changes as necessary
• Exceptional telephone communication skills
• Ability to work independently and take initiative
• Able to start immediately

Able to work under pressure

• Experience raising, sending and following up on quotations is an advantage
• Flexible, hands-on approach with a willingness to learn
• Strong organizational skills, with the ability to prioritize tasks for yourself and others
• High attention to detail and a focus on completing tasks efficiently
• Proficient in Microsoft Office applications, including Word and Excel
• Experience within the construction, utilities, or trade sectors is desirable
• Excellent written and verbal communication skills, with a minimum of GCSE/O level Maths and English (grade C or equivalent)

Job Offer

• A competitive salary of approximately -27,00032,000 per annum.
• A permanent role with stability and growth opportunities.
• Holiday leave in line with industry standards.
• Please note this role is currently based in Bromley and will be moved to Sevenoaks at 2026.
• The chance to contribute to a small-sized organisation with an impactful role.

If you''re ready to take the next step in your career as an Office Administrator, we encourage you to apply today!