Service Coordinator

Role: Assistant Service Coordinator (Electrical and Fire)
Location: Erith Office
Hours: Monday – Friday, 8:00 am – 5:00 pm (1-hour unpaid lunch)
Salary: DOE, up to £26k
Benefits: 24 days holiday (excluding bank holidays), NEST pension, company laptop
Start: Immediate start available

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Role Overview

We are seeking a proactive and organised Assistant Service Coordinator to support the coordination of electrical and fire service contracts. The role involves working closely with the lead administrator coordinator, electrical contracts managers, and a QS lead engineer. You will play a key part in managing service schedules, compliance documentation, and client communications, ensuring a high standard of service delivery.

The role will include attendance at on-site and team meetings with clients in line with contractual obligations.

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Education and Qualifications

- GCSEs or equivalent, including English and Maths (minimum).
- NVQ Level 2/3 in Business Administration (desirable).
- Relevant industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) is a plus.

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Experience

- 3+ years administrative experience, ideally in a technical, engineering, or construction environment.
- Prior experience in the fire safety or electrical services industry (highly desirable).
- Experience coordinating service schedules, engineer diaries, and customer appointments.
- Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable.

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Skills and Knowledge

- Strong organisational and multitasking skills with the ability to manage multiple jobs, engineers, and deadlines.
- Proficiency in MS Office (Outlook, Word, Excel, Teams).
- Experience with CAFM/industry software (e.g., IBMS, Joblogic, Clik, or similar).
- Understanding of fire alarm, emergency lighting, and electrical testing processes (desirable).
- Knowledge of compliance documentation such as Fire Alarm Certificates, EICRs, etc.

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Communication and Interpersonal

- Excellent verbal and written communication skills, with a professional and customer-facing approach.
- Confident liaising with clients, suppliers, engineers, and management.
- Ability to work under pressure, manage urgent requests, and prioritise effectively.

 

To apply please send a copy of your cv in return to this email.