Service Coordinator

Position: Service Coordinator

Location: Emsworth, Hampshire

Salary: -30,000 - -35,000 (DOE)

We currently have an opportunity available to join the office team within a well-known and expanding plumbing and heating contractor based out of their offices in Emsworth.

Due to consistent growth, the office team are looking for a well-organised, friendly and vibrant personality to join their close-knit team and support with scheduling, administration and customer support.

Service Coordinator Job Overview

• Taking inbound calls from customers within the domestic plumbing and heating sector
• Evaluating their needs, which will be a mixture of emergency breakdown repair requests, new boiler installations, and new bathroom fit-outs
• Scheduling the engineers diaries, including job planning, route planning and ensuring that they have all the necessary parts to complete the jobs
• Working alongside two long-standing office team members to cover the administration side of the business and any other tasks that need carrying out

Service Coordinator Job Requirements

• A background within scheduling, administration and customer support, ideally from an engineer/maintenance company
• Any experience with scheduling engineers, or experience within the plumbing and heating industry will be highly desirable
• Strong customer service skills, confident in speaking over the phone and liaising with customers via email
• Based within a commutable distance of Emsworth and comfortable working in the office

Service Coordinator Salary & Benefits

• Basic salary -30,000 - -35,000, depending on experience
• Monday - Friday, 8am - 5pm
• 1 hour lunch break
• 33 days holiday, including bank holidays
• Parking on-site
• Opportunities to pick up additional earnings/overtime at weekends if desired

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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