Service Co-ordinator

Service Co-ordinator / Call PlannerLocation: Chadderton, OldhamSalary: 25,934 per annumContract: 2 Permanent positions We are currently recruiting for three Service Co-ordinator / Call Planner opportunities with a well-established organisation based in Chadderton, Oldham.This is an excellent opportunity for an organised and customer-focused professional with experience in service coordination, scheduling, administration, facilities management, field service, logistics or a similar environment.You''ll be joining a busy Service Desk team where you''ll play a key role in coordinating service requests, planning engineer workloads and ensuring jobs are completed within agreed timescales and service levels.The Role As a Service Co-ordinator / Call Planner, you will be responsible for efficiently managing and coordinating service jobs from initial request through to completion.Your responsibilities will include:Receiving, processing and accurately logging incoming service requests.Planning and prioritising jobs in line with SLAs and customer requirements.Coordinating engineers, contractors, suppliers and internal teams.Managing planned preventative maintenance (PPMs) and remedial works.Monitoring outstanding and incomplete jobs and ensuring they are progressed appropriately.Handling customer portal calls and providing accurate ETAs.Managing escalations and completing follow-up communications.Identifying jobs approaching or exceeding agreed service thresholds.Coordinating return ..... full job details .....