Service Co-ordinator

Service Co-ordinatorLocation: Bridgnorth (Office-based)
Company: A respected client of Pertemps
Pay: £13.50 per hour
Hours: Monday – Friday, 08:30 – 17:30
We are seeking a professional and organised Service Co-ordinator to join our client's team in Bridgnorth. This office-based role is ideal for an experienced administrator or customer service professional who thrives in a fast-paced environment, coordinating service activities while delivering excellent customer support.
Key Responsibilities:

• Coordinate service schedules and appointments, ensuring efficient planning and communication.
• Act as the first point of contact for customers, responding to enquiries professionally and promptly.
• Liaise with engineers, customers, and internal departments to ensure smooth service delivery.
• Accurately maintain service records, customer information, and job updates.
• Manage and update information using Excel and maintain communication records in Outlook.
• Monitor ongoing service jobs, ensuring deadlines are met and customers are kept informed.
• Provide administrative support to the wider team as required.

Requirements:

• Previous experience in a service co-ordination, administration, customer service, or similar office-based role (essential).
• Excellent communication and organisational skills.
• Strong administrative and data management skills, including Microsoft Excel and Outlook.
• Ability to prioritise workloads, work independently, and manage multiple tasks effectively.
• A proactive, customer-focused approach with strong attention to detail.

No previous knowledge of windows and doors is required – full product training will be provided.
What's on Offer:

• Competitive hourly pay of £13.50 per hour.
• The opportunity to represent a respected company in Bridgnorth.
• Full training and ongoing support to ensure success.
• A professional, office-based working environment.

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