Customer Service Coordinator II

Customer Services Coordinator

Telford office based

Monday to Friday

09:00 to 17:00

Circa -28,000 per annum-plus benefits

As a Customer Services Executive you will support the Sales Team by managing and develop a portfolio of customers to achieve targeted sales growth, whilst ensuring that the highest level of customer service and support are provided at all times.

Duties

• Prepare and follow up estimates for your allocated clients
• Process customer orders
• Request proofs and artwork
• Process call offs/delivery requests
• Book in transport with customers
• Update and maintain the CRM
• Provide technical advice and assistance to customers
• Update customer stock reports
• Call customers to advise of stock availability
• Liaise with transport department to provide delivery times and PODs for customers

To be considered for this role you MUST:

• Be self-motivated with a strong commitment to exceptional service
• Possess excellent verbal and written communication skills
• Be able to work in a small team as well as on an individual basis
• Have proven attention to detail and proof reading skills
• Be highly organised
• Have excellent IT skills
• Have good standard of education
• Have relevant officer based experienced

This role is UK based and does NOT have sponsorship opportunity-

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton. To find out more, go to (url removed)