SERVICE CO-ORDINATOR

Our Client has a full time vacancy for a Service Co-ordinator within their Leighton Buzzard Office.Job DescriptionTo provide support to a large client base, working with a team of regionally based technicians. Handling service call management, order processing, labour planning and reporting are all key parts of the role.The Role includes:• Monitoring of team email inbox.• Logging new service calls and full customer liaison via SAP Service Module.• Daily planning of allocated service technicians to meet customer requirements.• Updating planning software with planning activities.• Booking in site visits with site representatives.• Updating customer portals.• Update customers with job status.• Purchase and issue of parts.• Job invoicing• Responsible for collecting Technician timesheets - Manage, audit and issue reports.• Technician Productivity - Monitor, audit and issues reports.• Housekeeping of SAP database, sites, equipment etc.• Liaising with clients; other departments and technician where required.• Dealing with Sub-Contractor support - Collating all documents, issue PO''s, and manage payments.• General administrative duties as required to support the operation of the Service department.Qualifications/Skills:• A good working knowledge of the Microsoft package• Professional and courteous telephone manner• Good communication and teamwork skills are essential• The ability to work in a fast- paced environment and meet deadlines• Excellent administrative and organisational ..... full job details .....