Customer Service Coordinator - FAK Bookings

Customer Service Coordinator - FAK BookingsFull time, permanentWe are looking for a Customer Service Coordinator to join our Spot Bookings team. Strong communication skills are essential to handle enquiries quickly and professionally, ensuring tasks are completed accurately and within KPIs. At MSC UK, you''ll grow and develop as part of a hardworking, supportive team.How you will help us and what you can expectIn this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for your customers, with the ability to manage your own workload, to work in line with MSC and your teams KPI''s. This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success. The key responsibilities for this role also include: Manage own workload, communicating effectively when support is neededProcessing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionallyTo understand and work collaboratively with all internal departments as and when required Visit customers as/when required to help build working relationships, to ultimately improve their customer journeyEnsure full recovery of all applicable costs, relative to your roleWork as a team player, contributing ideas to the team ..... full job details .....