Service Co-Ordinator

Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they''re now looking for two experienced Service Co-Ordinators to join their growing team. Role information: Salary - 27,000 per annum (starting figure and to be reviewed in 6 months post start date) Location - Wednesbury, West Midlands Hours of work - 37.5 hours per week with shifts either 07:30-16:00 or 8:30-17:00 The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilisation and customer expectations. Key Responsibilities (not limited to): Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix. Ensure correct hours are allocated to each job and confirm alignment with engineer availability. Hire engineering equipment such as towers as required for job completion. Gain appropriate authorisation from customers before job commencement. Keep customers updated throughout the job process and manage expectations clearly and professionally. Send accurate parts ..... full job details .....