Service Co-Ordinator

Our client provides nationwide mobile servicing, maintenance, and repair for tail lifts and commercial vehicle equipment. With a team of highly trained engineers and a reputation for responsive, customer-focused service, they''re now looking for two experienced-Service Co-Ordinators-to join their growing team.

Role information:

Salary - -27,000 per annum (starting figure and to be reviewed in 6 months post start date)

Location - Wednesbury, West Midlands

Hours of work - 37.5 hours per week with shifts either 07:30-16:00 or 8:30-17:00

The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilisation and customer expectations.

Key Responsibilities (not limited to):

• Plan and schedule engineers to maximise utilisation and match skill sets using the skills matrix.
• Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
• Hire engineering equipment such as towers as required for job completion.
• Gain appropriate authorisation from customers before job commencement.
• Keep customers updated throughout the job process and manage expectations clearly and professionally.
• Send accurate parts information to suppliers, including video links where applicable, to ensure correct parts are identified and ordered.
• Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
• Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
• Maintain robust internal job records aligned to the customer platforms.
• Cost jobs to maximise profitability while ensuring value for the customer.
• Ensure all job-related costs are captured and authorised appropriately.
• Support the invoicing process by ensuring all required details are submitted promptly.
• Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
• Relay information from job notes accurately to relevant stakeholders for timely decision making.
• Act as a point of coordination between field teams and the office.

The successful candidate will have the following key skills/experience:

Essential:

- Proven experience in a service coordination, operations or scheduling role.

- Excellent planning and organisation skills with strong attention to detail.

- Confidence working across multiple digital platforms and databases.

- Strong communication skills across face-to-face, telephone, email, and Teams.

- Ability to manage multiple priorities and respond to changing situations.

- Customer-focused with a proactive problem-solving approach.

Desirable:

- Experience within the commercial vehicle or tail lift industry.

- Knowledge of customer job platforms and costing systems.

- Understanding of service operations and engineer scheduling.

If you are an experienced Service Co-Ordinator looking for your next challenge with a successful commercial vehicle specialist, we encourage you to apply today. Please submit your CV to be considered, and a member of our team will be in touch to discuss the opportunity further.