Service Charge and Rents Officer

An exciting opportunity has arisen for an experienced Service Charges and Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis.Salary: 41,000 Per AnnumThe Service Charge and Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge and Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service.Duties:Issue the annual rent and charges with regulatory requirements, and best practice.Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportionedCalculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in ..... full job details .....