Service Charge and Rents Officer (Hybrid)

Service Charge and Rents Officer (Hybrid) needed in Norwich, £41000 per annum - Reference: SC1Hybrid working - very flexible on office presence37 hours per weekThe Service Charge and Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages.Key responsibilities include setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges, ensuring compliance with legislation and transparency for tenants and residents. The postholder applies rent and charges to accounts and on relet.The Service Charge and Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service.Service Charge Budgeting and Forecasting• Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.Billing and Administration• Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise ..... full job details .....